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FAQ- Frequently Asked Questions

Q: How long will it take to receive my order?

A: Orders of 1-5 units will ship within 1-2 business days. Please inquire for an estimated time on larger orders.

 

Q: Where do you ship to?

A: We ship worldwide via many different carriers (which you can choose from during check out). We no longer offer shipping to Australia, New Zealand, and other Oceania locations from this site. Head over to Tuson Australia and get it quicker and without any customs processing.

 

Q: How can I become an authorized installer?

A: Please fill out the authorized installer form. When completed please send it to us by either E-mail, Fax or Mail. Fax to: (847) 816-8801 Email to: infoRVbrakes@tuson.com

Tuson RV Brakes LLC 
Attn: Installer Certification
475 Bunker Court
Vernon Hills, IL 60061

 

Q: I'm a distributor or dealer who wants to offer Tuson products, how can I establish credit with your company?

A: Please complete our credit application. When completed please send it to us by either E-mail, Fax or Mail. Fax to: (847) 816-8801 Email to: infoRVbrakes@tuson.com

Tuson RV Brakes LLC 
Attn: Installer Certification
475 Bunker Court
Vernon Hills, IL 60061

 

Q: How can I find the correct wiring harness to use with the DirecLink on my vehicle?

A: You can view our interactive Wiring Harness Guide or download a PDF version of our wiring harness guide here

 

Q: How do I care for my DirecLink?

A: We recommend that when you DirecLink is not in use, store the command module in a place out of direct sunlight, high heat, and high humidity. If you're not using it for an extended period of time, we recommend powering your unit on at least once per month to maintain the OLED screen on the command module.

For more information please click here.

 

Q: The product I purchased didn't work with my vehicle. How can I process a return?

A: Please fill out the Return Merchandise Authorization Form and email the form to inforvbrakes@tuson.com or fax to 847-816-8801. For additional information, please consult our Return Policy.

 

Q: How do I know what size valve stem I need for the TPMS System?

A: Generally trailers with tires 16" or less take the .453 size and larger tires over 16" take the .625 size. Please contact us if you need additional help.

 

Q: I need to return my purchase. What do I do?

A: Please consult our Return Policy for full details regarding returns or exchanges.

 

Q: How can I access the Vendor Center?

A: Please contact your representative for log in information. If you're ready to log in please click here.

Don't see what you're looking for? We're currently working on expanding our FAQ section. In the meantime, please Contact Us with your questions.