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Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full or partial refund (please note: shipping fees not included). Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at inforvbrakes@tuson.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Tuson RV Brakes
Attn: Returns
RMA #
475 Bunker Court
Vernon Hills, IL 60061
United States

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund.

Please Note:

  •  1) You will receive a 100% refund of the item's purchase price AND free shipping label for the 48 contiguous U.S. states if the item is returned within the return policy window, found to be a defective item (no fault of the customer), the wrong item shipped, and unopened or opened item is in new or original condition as when shipped to customer.
  • 2) You will receive a 100% refund of the item's purchase price, if the item is not compatible or satisfactory to the customer, is returned within the return policy window, and is unopened or opened item in new or original condition as shipped to customer.
  • 3) You may receive a 75% or less refund of the item's purchase price if the item is returned within the return policy window, and the item is not new or in original condition, damaged, missing accessories, retail box, or showing signs of obvious misuses not due to Tuson RV Brakes error.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

800-968-8766
inforvbrakes@tuson.com